Delivery Feedback

About Your Bobcat  (Mandatory)
Serial Number
Model
Survey Code

Personal Information (Optional)
ContactPerson
E-Mail Address
Phone Number
Address Box  (Mandatory)
Name
Address
Country
State
City
Zip




About Your Dealer...
1.How satisfied are you with your overall buying experience at your Bobcat dealer?
2.How satisfied are you with your dealership's preparation and delivery of this Bobcat product?
3.How satisfied are you with the dealership's staff in the following areas:
a.Explanation of product operation
b.Explanation of proper maintenance requirements
c.Explanation of warranty coverage
d.Explained/Offered extended warranty programs
e.Explanation of dealership service support and parts availability
f.Explanation of Bobcat attachment offering
g.Demonstration of product
h.Availability of training materials, including operator training courses

About Your Product
4.How satisfied are you with your Bobcat product?
5.How satisfied are you with the Bobcat attachments for your Bobcat product?
6.Have you contacted your dealership's service department for repair work?
a.If Yes, what areas of this new Bobcat product required repair work?















b.If Yes, how satisfied are you with the dealership's service department?

About You
7.What is the primary market in which you or your business operate(s)?








8.How many employees do you have in your business?
9.Is this your first compact equipment purchase?
a.If No, what brand(s) and model(s) of compact equipment have you previously owned?
10.What other attachments would you like?
11.How important were the following factors in your decision to purchase this Bobcat product?
a.Attachments
b.Bobcat Reputation/Brand Name
c.Dealership Parts/Service/Warranty Support
d.Dealer Relationship/Dealer Location
e.Financing
f.Machine Demonstration
g.Price
h.Product Features
i.Product Performance
j.Other
12.Considering all aspects, how likely would you be to:
a.Recommend this dealership to someone else?
b.Recommend Bobcat Products to someone else?
c.Purchase another Bobcat Product?
13.Comments





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